Realz Privacy Policy

Last updated: April 14, 2026

At Realz, we are committed to protecting your privacy in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online casino services.

Information We Collect

We collect personal information lawfully and fairly, including your full name, date of birth, address, email, phone number, and government-issued ID for account registration and identity verification.[1][2] Financial details such as payment methods, transaction history, and source of funds are gathered to comply with anti-money laundering (AML) obligations.[2][3] We also collect gaming activity data like betting patterns and session duration, plus technical data including IP address, device information, and cookies during platform use.[2][4]

How We Use Your Information

Your information is used for account creation, management, identity verification, and age confirmation as required under Australian gambling laws.[2][4] We process deposits, withdrawals, and transactions, while personalizing gaming experiences and providing customer support.[2][3] Data supports fraud prevention, responsible gambling measures, marketing communications, and regulatory compliance, including reporting to authorities like AUSTRAC.[1][3]

Information Sharing

We disclose personal information only as permitted by law, such as to regulatory bodies, law enforcement, or the ACT Gambling and Racing Commission under the Casino Control Act 2006.[1] Sharing occurs with trusted service providers like payment processors and identity verification services, who must comply with the APPs and confidentiality agreements.[2][3] We do not sell your information to third parties.

Data Security

We implement robust security measures including encryption, secure servers, and access controls to protect personal information from unauthorised access, misuse, or disclosure.[2][5] Regular security audits, firewalls, and monitoring systems help prevent fraud and data breaches in line with APP security obligations.[3][5] Data is retained only as long as necessary for legal, regulatory, or business purposes, typically seven years for transaction records to meet AML requirements, after which it is securely destroyed.[3]

Your Rights

Under the Privacy Act 1988 and APPs, you have rights to access, correct, or update your personal information held by us.[2][5] You may request details on how your data is processed, restrict certain uses, or withdraw consent for non-essential processing where practicable.[2][5] To exercise these rights or lodge a complaint, contact us; we will respond promptly and facilitate anonymous transactions where possible.[5]

Cookies and Tracking

We use cookies and similar technologies to track usage, analyse site performance, and personalise your experience on our platform.[2] These collect technical data like IP addresses and browser types, with options to manage preferences via cookie settings.[6] Our use complies with Australian privacy laws for essential functionality and analytics.

Contact Us

For privacy concerns, access requests, or complaints, please contact our Privacy Officer.